This Refund Policy outlines the rules, procedures, and conditions under which refunds are processed for travel services booked through Avelo Globe Inc. It applies to all services available on our platform, including flight bookings, cruise reservations, hotel accommodations, and car rental services. The goal of this policy is to provide clear, transparent, and comprehensive guidance so users understand when refunds may be issued, how they are calculated, and the timelines involved.
By completing a booking on our website, you agree to the terms described in this Refund Policy, along with any service-specific conditions presented during the booking process.
Refund eligibility depends on multiple factors, including the type of service booked, the fare or rate conditions, the timing of cancellation, and the policies of the respective service provider. Not all bookings are refundable, and some may include non-refundable components.
Refunds, when applicable, are processed only after a valid cancellation request has been received and confirmed. The refundable amount, if any, is calculated after deducting applicable service charges, supplier penalties, and any non-recoverable fees.
Refunds for flight bookings are governed by the fare rules associated with the ticket at the time of purchase. These rules may classify tickets as refundable, partially refundable, or non-refundable.
In cases where airlines initiate cancellations, schedule changes, or disruptions, refund eligibility is determined based on airline policies. Travelers may be offered alternatives such as rebooking, travel credits, or full/partial refunds depending on the situation.
Cruise refunds depend on the timing of cancellation relative to the scheduled departure date and the specific terms of the cruise booking. Typically, refund amounts decrease as the departure date approaches.
Early cancellations may qualify for partial refunds, while last-minute cancellations may result in higher penalties or complete loss of payment. Promotional fares, discounted packages, or special deals are often non-refundable.
If a cruise is canceled or significantly modified by the operator, refund options or alternative arrangements may be offered. These are determined solely by the cruise provider’s policies.
Hotel refunds vary based on the reservation type and cancellation conditions selected during booking.
Refund eligibility is also affected by no-show situations, where a guest fails to check in without prior cancellation. In such cases, the booking amount is usually non-refundable.
Refunds for hotel bookings are processed only after confirmation from the property, and timelines may vary depending on the hotel's internal processes.
Car rental refunds depend on whether the booking is prepaid or pay-at-pickup and the timing of cancellation.
No-show cases, where the customer does not collect the vehicle without prior cancellation, are generally non-refundable. Additional services such as insurance or add-ons may also have separate refund conditions.
Refund processing times vary depending on several factors, including payment method, financial institutions, and service provider procedures.
While we aim to process refunds as quickly as possible, timelines are not guaranteed and may vary.
Refunds are generally issued using the same payment method used for the original transaction. In certain cases, alternative methods such as travel credits or vouchers may be offered instead of monetary refunds.
Currency differences, exchange rate fluctuations, and transaction fees may affect the final refunded amount. These variations are beyond our control.
Certain elements of a booking may be non-refundable, including but not limited to:
Users are advised to review all pricing details carefully before completing a booking.
In some situations, only a portion of the booking amount may be refunded. This may occur when:
Partial refunds are calculated based on applicable policies and deductions.
Exceptional situations such as medical emergencies, natural disasters, or travel restrictions may impact refund eligibility. While some flexibility may be offered by service providers, this is not guaranteed.
Supporting documentation may be required to process such requests. Each case is reviewed individually in accordance with applicable policies.
Initiating a chargeback or payment dispute without first contacting our support team may delay or complicate the refund process. We encourage users to reach out directly so that we can assist in resolving issues efficiently.
Unauthorized or fraudulent disputes may be subject to review and may impact future transactions.
To ensure a smooth refund process, users are responsible for:
Failure to follow these responsibilities may result in reduced refund eligibility or processing delays.
Avelo Globe Inc reserves the right to modify or update this Refund Policy at any time. Changes may reflect updates in service provider policies, legal requirements, or operational improvements.
Users are encouraged to review this policy periodically to stay informed.
If you have questions regarding refunds or need assistance with a request, you can contact us through the official support section on our website. Our team will make reasonable efforts to guide you and provide clarity on your refund status.
